Return & Refunds

At Noah Trekker, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy as outlined below.

1. Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or incorrect upon delivery.

• The return request is made within 48 hours of receiving the product.

• The item is unused, in its original packaging, and includes all original tags and accessories.

2. How to Request a Return

To request a return, please follow these steps:

1. Email us at [email protected] within 48 hours of delivery.

2. Include your order number, full name, reason for return, and photos of the product if damaged or incorrect.

3. Our support team will review your request and respond with return instructions.

3. Return Shipping

• Return shipping instructions will be provided via email once your request is approved.

• In cases of a wrong or defective item, Noah Trekker will bear the return shipping cost.

• For all other valid returns, customers may be responsible for return shipping.

4. Refund Policy

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If the item is not eligible for return or refund, we will inform you via email.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products not due to our error

• Items returned after the 48-hour window

• Custom or special-order items

6. Contact Us

For return or refund-related inquiries, please reach out to:

📧 [email protected]